FAQs

Where do you ship to?

We currently ship to the United States, United Kingdom, Australia, Canada, Germany, Italy, France, New Zealand, and other countries. All orders ship within 1-3 business days after ordering.

When exactly will I receive my order?

Here’s how it works: You place an order online, and then we process it. Your package will typically ship from our warehouse within 1-3 business days. From there, it depends on the destination country.

For the USA, the estimated delivery time is 5-7 Days; for the rest of the countries, it's 1-2 weeks. For more information about shipping times, check our shipping policy.

How can I change or cancel my order?

Unfortunately, we are unable to change or cancel your order once it has been processed and/or shipped, which normally takes 24 hrs. If we get your cancellation request within 24 hrs of the purchase, we'll cancel it at no additional cost.

How do I process a return?

To process a return within 30 days, simply email support@duostones.com, and one of our team members will help you process the request

Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility.

Returns can NOT be made outside of 30 days.

Where is my order?

There are a few ways for you to check your order status:

1. When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Duostones.

3. Still can't find it? No sweat. Just contact us, and we can give you the latest status for your order.

How do adjustable sizes work?

To adjust the ring size, you gently and carefully push or pull the two ends of the open band apart or closer together. You can do this by hand, using your fingers or, if needed, small pliers to ensure a comfortable fit. Be cautious not to over-bend the ring, as it may weaken or damage the material.

Where is Duostones located?

We are headquartered in the heart of Sheridan, WY, USA.