Shipping policy
Thank you for visiting and shopping at Duostones. The following terms and conditions constitute our Shipping Policy.
Shipment processing time
Orders placed before 2:00 PM are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, shipments may be delayed by a few days. Please allow additional time for transit and delivery. If we anticipate a significant delay in shipping your order, we will notify you by email or telephone.
Shipping Rates & Estimated Delivery Times
- United States: 5-7 days - Free Shipping
- United Kingdom: 6-9 days - Free Shipping
- Canada: 7-10 days - Free Shipping
- France, Italy, Germany, the Netherlands, Sweden, and the rest of the European Countries: 7-10 days - Free Shipping
- Australia, New Zealand, UAE, and the rest of the Countries: 7-14 days - Free Shipping
Shipment confirmation & Order tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information will become active within 24 hours.
Customs, Duties and Taxes
Duostones is not responsible for customs duties or taxes applied to your order. Any fees imposed during or after shipping, including tariffs, duties, and taxes, are the customer’s responsibility.
Damages and issues
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and help resolve it.
Lost or Stolen Packages
Duostones is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier using the information provided on our Tracking Page.