Refund Policy

Returns

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return and you've to return back the package within 30 days of receiving it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@duostones. If your return is accepted, we’ll send you a confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Support@duostones.com or you can fill up the contact us form

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Exchanges fall under the same guidelines as returns. If you'd like to make an exchange at any time during your 30-Days Period, just send our team an email and we can set that up for you! 

For the order placed with 2checkout payment method:

To place a refund, return or exchange request for an order placed with 2Checkout, You would need to contact 2Checkout via email at support@2checkout.com, by phone at +31 88 000 0008 or by accessing 2Checkout myAccount.

Please have your order number available and provide a reason for your request in order to speed up your refund process.

Your request will be reviewed within 2 days and we will notify you via email of the results. Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with 2Checkout. 2Checkout may grant extensions to this period for some special cases and Products at its discretion.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days 2Checkout will cancelled you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request with 2Checkout. In case of misunderstandings between 2Checkout Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to 2Checkout error, when you need to contact 2Checkout and make a formal request.

If the refund request is granted by 2Checkout, payments are refunded as follows:

Credit / Debit Cards payments will be refunded within one (1) business days; Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;

PayPal payments will be refunded within one (1) business day; Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, 2Checkout reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

The present Refund policy is part of the 2Checkout TERMS AND CONDITIONS.